origin wakeboard
Home > FAQ
1.Does Origin wakeboard tower fit my boat?
Origin wakeboard tower is an universal design to fit most wakeboard boats between 68”-104” wide, but for narrow boats, you may need to cut the top cross bar shorter to fit.
2.What material is the tower made from?
The tower is made from 6063 T6 aluminum, which we have been using to build wakeboard towers for 10 years.
3.Is the tower easy to install?
The tower has been proved by lots of customers to be very easy to install, you can read the feedback on our eBay store http://stores.ebay.com/originwakeboard
4.How tall is the tower?
The tower is about 53” tall from the mounting level, and the exact height depends on the distance between the front and rear mounts.
5.Does Origin wakeboard rack fit my tower tube?
Origin wakeboard rack standard package can fit 2”, 2.25” and 2.5” tubes, we also supply optional rubber 1.75” and 1.875” to fit smaller tubes.
6.Do you sell products globally?
We only ship in US and Canada.
7.When will you ship my order?
We always ship your order within 2 business days from the date we receive your payment. If you place your order but don’t submit payment, we will ignore your order automatically, and you don’t need to inform us to cancel.
8.What carrier do you use to ship?
We ship by UPS ground, it usually takes 3-5 business days to arrive.
9.What kind of payment do you accept?
We use PayPal.
10.What should I do if I am unsatisfied with the products or the product doesn’t fit my boat?
You can refund your order within 15days from the date you receive your order, if the quality is not ok, we will send you a UPS return label and we will pay the return shipping cost. If it doesn’t fit your boat, you can PayPal us the return shipping cost and we will send you the UPS returning label.
11.Can I get continuous after sales services in the future?
Sure, we keep all common spares in stock and we supply free replacement for damages during transportation or quality issues. However we cannot cover the cost you paid to the third party to replace the parts, and all Dolphin products are priced based on this policy.
For any spares lost or destroyed by comsumers we will offer the spares at cost price. You can find the spares in the menu of accessories.